Description:

Honeywell is hiring a Tech Supp Professional to provide Level 2 technical software support for enterprise quality management solutions used in the life sciences industry. In this role, you will work closely with customers and internal teams to investigate, troubleshoot, and resolve complex technical issues. You will collaborate with product management and R&D teams, perform root cause analysis, and help improve support processes. This is a great opportunity for professionals with technical support experience and knowledge of cloud applications, CRM platforms, and debugging tools.

Key Technical Skills:

Technical Support, Salesforce, Salesforce Flow, CRM Tools, Support Ticketing Systems, SQL, Java, Python, Apex

Requirements:

• B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication.
• 2–5 years of experience in technical support or client-facing engineering roles.
• Proficiency with the Salesforce platform, including Salesforce Flow and case lifecycle management.
• Experience working with CRM tools and support ticketing systems.
• Debugging experience across cloud-based applications and workflows.
• Basic understanding of the life sciences domain and terminology.
• Working knowledge of SQL and at least one programming language: Java, Python, or Apex.
• Proven ability to manage complex and escalated support cases.
• Excellent communication and collaboration skills.
• Proactive approach with a focus on continuous improvement.
• Flexibility to work rotational shifts across APAC, EMEA, and North America regions, including weekends.